Other Policies

This is a list of other policies that are important for you to know before your trip.  Please read so that you can become familiar with all requirements.

 Trailer:

If you plan on pulling a trailer of any type, please let us know. Pulling a trailer up and down the steep road to the cabin can be difficult under the best conditions. Please let the owner know so that you can get specific directions and a map on just where to park your trailer.

The Driveways & Winter Weather:

The paved driveway at Chalet Quietude has a curve and is steep. During winter months, we recommend you make sure there is no snow or ice on the driveway before you enter. We are concerned about you not being able to get your car out if needed. This is a precautionary statement and something to look for during winter weather conditions.  The driveway at the Charmed Cottage is curved & steep and there are a couple of places you may not be able to get up the driveway during snow and icy conditions. Woodlands Chalet has a steep driveway entry/exit and during snow and ice you may not be able to enter or exit.  Chalet Quietude, Charmed Cottage, Woodlands Chalet and the owner/manager is not responsible for damage to your vehicle or any person in any situation while on the property.  There will be no refunds due to mountain road conditions in winter weather.  During inclement weather conditions, a 4-wheel drive may be necessary to reach the cabins.

Verification:

We reserve the right to refuse to rent to anyone age 24 or under. Renter must be 25 or older. At time of reservation, your driver’s license number (and state) is required. Name on DL and CC must be the same.

Travel Insurance:

 We highly recommend travel insurance. Travel insurance protects you from losses you may incur due to unforeseen circumstance, such as sickness, injuries, death, inclement weather, and jury duty. Traveler’s Insurance may be purchased and we highly recommend that you purchase this insurance. We have a link at the right for the recommended insurance. 

Occupancy:

Maximum occupancy is 7-8 depending on property.

Maximum occupancy violations are not acceptable. Renters will restrict occupancy to the limit at all times unless owner has approved additional guests and charges — depending on circumstances. Communication is important here.  All guests must be registered with owner at time of reservation, including the name of each guest.

No Parties:

Chalet Quietude, Woodlands Chalet & Charmed Cottage are located in a private, residential community.  Absolutely no house parties, youth groups, fraternities, sororities, or parties allowed. We do not rent to students or groups of students under any circumstance, even if a parent or legal adult makes the reservation and/or pays the rent. If such a group attempts to occupy our cabin, all monies will be forfeited and renters will be asked to vacate the property immediately.

Privacy:

Our communities are where real people live.  Please observe the privacy of our neighbors.

Non-Smoking:

Smoking inside is PROHIBITED. If this regulation is violated and smoking has been detected in the cabin, a $275 penalty will be charged to your credit card. Smoking on the deck or outside is permitted. We ask that you not light-up in the cabin. Please do not throw cigarette butts on the grounds. When emptying ash trays, please empty into metal “butt bucket” under the front deck. DO NOT DISPOSE OF CIGARETTE BUTTS IN THE REGULAR TRASH RECEPTACLES OR FIRE PLACE.

Hot Tub:

The hot tub is cleaned and chemically treated after each rental. We request that you shower before entering the tub to remove oils, perfumes and dust.  It is recommended that you do not stay longer than 30 minutes in the hot tub. To do so could cause dizziness and temporary health problems. Hot tub use is strictly at your own risk.  By using the hot tub and by reserving the cabin, you agree to absolve Chalet Quietude, Charmed Cottage, Woodlands Chalet and the owners/manager of any and all responsibility related to the hot tub or its use.

Hot tubs can be fun and relaxing if the people using them are healthy and responsible. Hot tub use is strictly at your own risk. Persons who have high blood pressure, skin sensitivities, or who might be pregnant are strongly urged NOT to use the hot tub. If in doubt, please consult with a physician prior to using the hot tub. Hot tubs can cause your blood pressure to rise if you have been drinking. You should never wear jewelry into the hot tub due to the chemicals and the heat.

Some people wear nothing in our hot tub, however, a swimsuit is appropriate if you prefer.  Only nude bathing or swim suits are permitted in the hot tub – no other articles of clothing as they contain soap residue, etc.  We also request that swim suits are washed through a complete cycle in the washing machine with NO DETERGENT.  This should be done before you arrive, however you may do so at the cabin in our clothes washer.

Chemicals are provided for your use during your stay, with instructions, to insure a safe and clean hot tubing experience.  Please follow the directions explicitly and apply chemicals after each use.  If small children are around, please make sure the chemicals are out of their reach.  It is your responsibility to insure the children’s safety at all times.

Hot tubs will be inspected after each rental. Please do not add any soaps, bath products, salts, oils or perfumes to the hot tub water as it causes the water to become excessively sudsy, cloudy and/or bacterial contamination may arise from misuse.  We also request that you not eat in the hot tub.  Additional cleaning charges of $150 will be assessed.

The hot tub cover should remain on the tub when not in use.  Please do not sit on hot tub cover or permit anyone to stand or jump on cover. If the cover is torn or otherwise damaged, $500 replacement costs will be incurred as this cover is custom made to fit this particular tub.

It is recommended that children age 10 and under should not go into hot tub. All children under age 14 should have at least one adult supervising at all times. Hot tubs are NOT swimming pools for children or anyone.  We do not permit swimming in the hot tub. Do not allow children to play in hot tub or remain in the hot tub for extended periods as their bodies are more sensitive to the heat.  An infant or child can drown in any body of water including hot tubs.  Vigilant supervision is essential for all children at all times in or around the hot tub.

Renter assumes all risk involved in the use of the hot tub for all occupants of the cabin and any invited guests.

By accepting this reservation, it is agreed that all guests of the registered renter are expressly assuming the risk of any harm or illness arising from their use of the premises or others whom they invite to use the premises.

Firewood & Fire pits:

Firewood is provided during colder months (usually November through March). We ask that you not be wasteful and only use the firewood during times of enjoyment and not place wood on the fire moments before going to bed or leaving.  Please remember to open the damper.  Smoke damage fees may apply.

We do not permit fire pits or any type of camp fire on the grounds as it is a fire hazard. To do so will result in charges/fines.  Please do everything possible to prevent forest fires.

PLEASE do not place hot ashes or coals from the grill or fireplace in the trash cans or on the grounds. This is a fire hazard. Our cleaning crew will clean the fireplace and grill.  To do so will result in further charges/fines.

Please use caution when removing firewood from the stack. Forest critters love to live in the wood pile. They will not hurt you, however, they can be startling if you are not expecting them.

Mechanical Failure and Repairs:

We do routine inspections to make sure all appliances and amenities are functioning properly. In the event of mechanical failures such as, but not limited to, Hot Tub, Air Conditioning, well pump, or any other appliance that fails to operate properly during your stay, Chalet Quietude, Charmed Cottage, Woodlands Chalet and/or the owner/manager will not be held responsible. These failures are beyond our control and no refund or rent reduction will be given. Please report inoperative equipment to the owner and we will make every effort to have repairs done as quickly as possible during reasonable hours.

No refunds will be given due to any failures including power failure. Renter understands and agrees that there are circumstances beyond the control of Chalet Quietude, Charmed Cottage, Woodlands Chalet and/or the owners/manager and agrees that no recourse or action can be brought against Chalet Quietude, Charmed Cottage, Woodlands Chalet and/or the owner/manager. By renting one of our properties, you agree that we will not be responsible or liable to you or any other party for any interruptions or irregularities in your electric service.

Renters understand and agree that the owner or host reserves the right to enter the cabin at anytime with prior notice for the purpose of making needed repairs.

Emergencies:

The emergency numbers listed at the cabin are for actual emergencies only. These include: no heat or no water. If the electricity goes out, call the electric company from the cabin and request they come out because they can identify from where the problem is originating and make necessary repairs.

To report any problems with satellite TV, satellite internet, hot tub, fireplace, please call Brea Gratia –  828 348 5488.  These are not actual emergencies. We will have our maintenance personnel or the appropriate company come out to inspect and correct the problems.

NO Pets:

We love animals. However, we cannot permit PETS at the cabin. This includes visitor pets. If this regulation is violated and pet odor, hair or urine/feces or any other sign of a pet has been detected in the cabin or any misrepresentation regarding pets will incur a $275 charge to your credit card, as well as we will have to ask you to leave. Rental payments will be forfeited if this occurs.

Personal Injury or Accidents:

All guests agree to hold Chalet Quietude, Charmed Cottage, Woodlands Chalet and/or the owner/manager harmless for any accident or injury whatsoever that may occur on the property during occupancy.  All and everything that you do on the property is at your own risk.  Renter is responsible for making sure all guests are aware of the policies.  A book is placed in the cabin with all policies listed; it should be read by all.

By accepting your reservation, it is agreed that all guests of the registered renter are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises.

Things Supplied & What to Bring:

Chalet Quietude. Charmed Cottage and Woodlands Chalet is equipped with luxury linens, towels, cooking utensils, coffee maker & gold mesh permanent coffee filter, alarm clocks, hair dryer(s), and cleaning tools and some supplies. Unless specified in the Amenities List, other amenities are not provided.

A starter supply of toilet tissue, facial tissue, paper towels, trash bags, dishwashing liquid and dishwasher detergent, as well as laundry detergent and bleach. We do not provide extras after you check in. There are grocery stores nearby if you need extra. We ask that you use the same type of supplies when possible. This helps protect the appliances and keeps them running well. For example we prefer liquid laundry and dishwashing detergent because powders do not always dissolve.

GROCERY SHOPPING SERVICE:  As an extra service, you may request some starter provisions be at the cabin for your arrival. Thing like breakfast items, wine and/or soft drinks, etc. Please provide us with a list of brand names.  We ask that you state an alternate brand if your preference is not available. We request you leave your host $10 trip charge and an additional 20% gratuity for this service. Please leave cash or make your checks payable to the host and calculate the amount owed by taking the total cost of the groceries, 20% gratuity based upon that total, plus the $15 trip charge. Please do this first thing upon your arrival and leave the check on the counter. If you have forgotten your checks, we can run it through the credit card, however, we must charge an additional $5 administrative fee.

Two grocery stores are nearby.

VIDEO MOVIES:  Chalet Quietude and Charmed Cottage have an extensive selection of DVD’s, however.  Woodlands Chalet is building its inventory of movies.  We have a few children videos and the rest are more adult and family themed.

CHARCOAL & FIRE STARTER:  You will also need to bring your own fire starters & charcoal for the grill, aluminum foil, plastic wrap and, of course, all your food. Also, you may want to bring matches just in case the lighters are missing or out of fluid.  Two grocery stores are nearby…on 74A.

MOSQUITOES have never been a problem for us at the cabin, but you may want to include protective spray if it is a problem for you. You may also want to wait and see.

SMOKE DETECTORS are installed for your protection. At Chalet Quietude, they are hard wired and one is too high for you to check. Please check the one in the main hallway upon arrival to ensure your safety. At Charmed Cottage & Woodlands Chalet, you may check each smoke detector to make sure it works.  Please contact the host immediately if the main hallway detector is not working. We periodically check the higher detector.

TELEPHONE:  Local telephone calls are free. Long distance calls can be made using your personal calling card or calling your party collect. If you use long distance from this phone number and it appears on our bill, the calls are at 30 cents per minute (this includes taxes) and your credit card will be charged. We request that you not make long distance calls from this phone. You may make toll free calls from the cabin phone.

Cleaning:

Chalet Quietude, Charmed Cottage and Woodlands Chalet are professionally cleaned before you arrive and after you leave. Please report by 8:00 p.m. the day of arrival if you find anything we failed to clean or anything that may be previously damaged or stained.

In the event you run out of dishwasher detergent during your stay, please do not use regular liquid dish soap or laundry detergent. Please hand wash the dishes instead. Using regular dish soap or laundry detergent can ruin the dishwasher and create a mess. If this does occur, repair charges may be incurred.

Accidental stains and/or damage may also result in additional charges to guest; rather it be from cleaning or repair charges.

PLEASE do not place hot ashes or coals from the grill or fireplace in the trash cans or on the grounds. This is a fire hazard. Our cleaning crew will clean the fireplace and grill.  To do so will result in charges/fines.

Hunting or Trapping:

Our property owners association absolutely PROHIBITS hunting or trapping on the property. Please abide by these rules and regulations. Fines for this are $2,500 per incident plus all legal fees.

Personal Items:

Chalet Quietude, Charmed Cottage, Woodlands Chalet and/or the owner/manager is not responsible for renters personal belongings that are lost, stolen, or left behind. If found, we will be happy to return the items at the renters expense.

 

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